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Trust center

Your information, your control.

GetOnco is built for families in one of the hardest moments of their lives. Trust is the foundation of everything we do.

Data privacy

Your medical documents belong to you. They are stored in a private vault linked only to your account, never sold, and never used to train public AI models.

Access is protected by industry-standard authentication and row-level security — no other user of GetOnco can see your data.

AI safety

Our AI is an information assistant. It reads the documents you upload and helps organize them, translate them, and prepare questions for your care team.

It does not diagnose, prescribe, or recommend treatment. Every AI-generated summary is a starting point for discussion with qualified clinicians — not a substitute for one.

Security

Documents are stored in encrypted object storage. Traffic to and from the app is protected by TLS.

Sensitive operations use authenticated server functions with per-user access checks. Trusted third parties process payments; we do not store card numbers.

Medical limitations

GetOnco organizes information found in uploaded documents and public sources. It cannot diagnose disease, guarantee a hospital or trial match, or replace a licensed physician.

We describe potential matches, prepared information, and options to discuss with your team — never cures, eligibility, or recommended therapy.

Your controls

  • Download a full copy of your data at any time.
  • Delete any single document, message, or memory item.
  • Delete your entire account permanently.
  • Manage or cancel your subscription from the billing page.

Data controls live inside the app under Privacy & data.

If you leave

When you delete your account, we permanently remove your profile, medical documents, AI memory, threads, messages, and application history. Encrypted backups roll off within 30 days.

GetOnco is AI software intended for informational and educational purposes only. It does not provide healthcare services, diagnosis, prescriptions or medical advice. Medical decisions should always be made with qualified healthcare professionals.